PROPELLER WORK
There is nothing more gratifying than seeing our customers propel in their journeys, gaining new insights, ideas, energy - and creating impact. Some of the stories are highlighted here.
01
AI Opportunity Identification for Customer Service
The challenge:
How can AI help to make Customer Service more efficient?
Approach:
Conducted an AI Fact-Finding mission for Customer Service team of a large media company, as a set of collaborative workshops in 2 ½ days.
Interactive group work to develop shared goals and KPIS and define application fields and use case for AI.
Results:
1. Enhanced common understanding of AI
2. Defined objectives and goals
3. Roadmap of >30 prioritised use cases, ready for implementation
02
AI Executive Coaching
The challenge:
How can AI help me in my daily work as a C-level / Supervisory Board executive? What do I need to do to successfully lead the AI initiatives in my team(s)?
Approach:
Individual executive training, in a closed environment, with pre-read materials and 1:1 sessions based on their specific needs and questions.
Results:
1. Understanding of AI and various tools
2. Experiment and learn through real-life use cases
3. Discussing the bigger questions for the strategy
03
Data Strategy for Marketing Automation
The challenge:
What data is needed to fuel the marketing automation transformation in a large telecommunication company? What technology, competences and operational setup to choose?
Approach:
Understanding and designing value cases, calculating business impact, designing the data ecosystem and choosing the right technology. Training teams to work with the new tools.
Results:
1. Understanding of AI and various tools
2. Experiment and learn through real-life use cases
3. Operational model for teams in 7 markets.
04
Networks and Events
A regular speaker and panelist on yearly events like Forum Alpbach, 4Gamechangers, research and education, as well as industry conferences.
I have co-founded and run the female network "A1 Frauennetzwerk" in from 2014-2022.
Since 2024 we are running the first "Book Swap Business Afterwork" community events in Vienna.
